Appointments reserve dedicated preparation and session time. This policy keeps the calendar fair while leaving room for ordinary changes in plans.
Free Fit Calls
You may reschedule a Free Fit Call once through the link in your confirmation or through Sessions in My Space. Email Katie to cancel. Repeated missed calls may prevent future complimentary booking.
Paid virtual and in-home sessions
With more than 24 hours notice, you may reschedule once at no charge or request a refund to the original payment method, less any non-refundable payment-processing cost where permitted by law. A second reschedule may be treated as a cancellation.
Changes made 24 hours or less before the appointment, and missed appointments, are not refundable. At Katie’s discretion, part of the payment may be offered as a credit when circumstances are exceptional.
Room Plans and started work
A Room Plan may be cancelled before Katie begins review for a full refund less non-refundable processing costs where permitted. After work begins, payment is not refundable, but unperformed portions may be credited or refunded when required by law.
Late arrival and technical issues
A session still ends at the scheduled time when you arrive late. If Decorate with Katie has a technical issue that materially prevents the session, the appointment will be rescheduled at no charge. Client-side internet or device issues do not automatically qualify for a refund, but Katie will make a reasonable effort to reconnect.
Studio cancellations
If Katie needs to cancel, you may choose the next suitable time or a full refund for the affected appointment. Decorate with Katie is not responsible for incidental travel, product, contractor, or other third-party costs.
To reschedule, use the link in your confirmation or open Sessions in My Space. For cancellations and refund requests, email [email protected].