Appointments reserve dedicated preparation and session time. This policy keeps the calendar fair while leaving room for ordinary changes in plans.
Free Fit Calls
You may reschedule or cancel a Free Fit Call through the link in your confirmation. Repeated missed calls may prevent future complimentary booking.
Paid virtual and in-home sessions
With more than 24 hours notice, you may reschedule once at no charge or request a refund to the original payment method, less any non-refundable payment-processing cost where permitted by law. A second reschedule may be treated as a cancellation.
Changes made 24 hours or less before the appointment, and missed appointments, are not refundable. At Katie’s discretion, part of the payment may be offered as a credit when circumstances are exceptional.
Room Plans and started work
A Room Plan may be cancelled before Katie begins review for a full refund less non-refundable processing costs where permitted. After work begins, payment is not refundable, but unperformed portions may be credited or refunded when required by law.
Late arrival and technical issues
A session still ends at the scheduled time when you arrive late. If Decorate with Katie has a technical issue that materially prevents the session, the appointment will be rescheduled at no charge. Client-side internet or device issues do not automatically qualify for a refund, but Katie will make a reasonable effort to reconnect.
Studio cancellations
If Katie needs to cancel, you may choose the next suitable time or a full refund for the affected appointment. Decorate with Katie is not responsible for incidental travel, product, contractor, or other third-party costs.
To change a booking, use the link in your confirmation or email hello@decoratewithkatie.com.